We’ve been publishing lots of content to our Facebook page of late. Today I was upgrading the Rady Web site footer to include our social media channels when I noticed that our Facebook vanity URL (http://facebook.com/radyschool) was not displaying our page, but instead was rather unceremoniously dumping users at the Facebook home page. Sure, if you log in, you get redirected to the Rady page. But there is no visual indication that you need to log in to see the Rady page. Yes, the username and password boxes are shown in their traditional upper-right corner, but there is no “Please log in and we’ll send you on your way” text, making it all too easy to assume the link from the Rady web site is broken.
At first I thought this closed access might be related to a number-of-fans threshold, given that Facebook vanity URLs were initially only available to pages that had more than 1,000 fans. After some investigation, I found a page that did not require authentication but had only 300 fans. The plot thickened. Finally I dug around in the Settings panel of the Rady page, and it was there that I found the correct switch to flip. Was it labeled “Enable public access to page without authentication?” Sadly, no. The setting in question is called “Age Restrictions.”
Set your Age Restrictions to “Anyone (13+)” to enable page access without authentication. If you’re curious, there is a “What is this?” link next to Age Restrictions, but this pop-up explanation doesn’t clearly explain the issue and the solution.
This is definitely a usability FAIL in my opinion. Or am I missing something? Anyhow, I hope this post helps a few of you out there.
